Shipping policy

ATELIER SEY SHIPPING POLICY

Shipping Areas

We currently ship to all addresses within the contiguous United States (48 states). We are unable to ship to Alaska, Hawaii, and US territories at this time. If you live in one of these areas and would like to place an order, please contact us at support@ateliersey.com and we will do our best to find a way.

Processing Time

Each piece in our atelier is handmade, and we pack every order with great care to protect it on its journey. Orders are typically processed and shipped within 2 to 3 business days. Once your order ships, you will receive a confirmation email with a tracking number.

Shipping Methods

We ship via UPS or USPS depending on your location. Two options are available at checkout:

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method you select. Orders over $300 ship free with standard shipping.

Standard Shipping: typically arrives within 3 to 7 business days after shipment

Expedited Shipping: a faster option for when your piece needs to arrive sooner

If you need overnight delivery or the fastest available option for a special occasion, please email us at support@ateliersey.com before placing your order and we will arrange the best available service for you.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method you select.

Damages and Issues

Please inspect your order upon arrival. If your item arrives damaged or there is any issue with your order, contact us right away at support@ateliersey.com with photos of the item and its packaging, and we will make it right.

Local Pickup

If you are nearby, you are welcome to pick up your order at our atelier in Los Altos (111 Main St). Please email us at support@ateliersey.com to arrange a pickup time.