Refund policy

Returns

Each piece in our atelier is handmade and chosen with care, and we want you to feel certain about what you bring home. We accept returns within 14 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at support@ateliersey.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

You are always welcome to reach us at support@ateliersey.com with any questions about your return.

Damages and Issues

We pack every order with great care to protect it on its journey. Still, please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or not what you ordered. Send us a note at support@ateliersey.com with photos of the item and its packaging, and we will make it right.

Exceptions

Certain items cannot be returned, including custom or personalized pieces and special orders. We are also unable to accept returns on sale items or gift cards. If you have questions about a specific piece, please reach out before placing your order.

Exchanges

The fastest way to receive the piece you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.